mercari seller not responding

This all started about 22 hours ago. I also had many transactions cancelled by the seller, more than I've had in over 20 years on eBay and I've only been with Mercari for 8 months. Initial Mercari complaints should be directed to their team directly. Although this does not necessarily mean most sellers are having more success with eBay than they are with Mercari. They poorly enforce authenticity claims with fake luxury items abounding. Respond to requests for more information from Mercari promptly. The Seller was great, really easy to work with and went above and beyond to make me happy. … Mercari won't let you list anything more than once! Mercari is an online selling app (quite similar to Quikr in India). What Should You Do If You Have an Unsuccessful Call with Mercari? In our opinion, Mercari is better. Related: Oh My Posh! Damn, give buyers a 15 minutes grace period at least. If the item that was delivered is not as described, you may try to complain to them. Contacted Mercari that this was a scam. Related: Offerup - Mercari Is The Only Game In Town. However, like any other service, sometimes you need a little help to navigate any potential problems. For this reason photos are non-contractual. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. And you can click here if you want to compare all the contact information we've gathered for Mercari. I do not feel safe as seller on Mercari The Mercari App requires the Purchaser to give the Seller a Rating and a Review of the purchase before they will release the funds to the Seller. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Follow other customers in the midst of the same issue or find a prior solution. We are waiting for GetHuman3057968 to fix the problem and share the solution with the rest of us customers. Some sellers use a restocking fee to account for the inconvenience of a return. How To Contact Seller On Amazon. It WAS new in the box. Working. Mercari is a fraudulent company that makes it difficult to contact them and if you are on east coast forget it since they only respond after midnight. They even respond quickly on the weekends. This may include screen shots, billing statements, communications about your transaction, error messages, or financial information, such as your credit or debit card number. Mercari is an online platform with an app. This website falsely claims that sellers are protected while granting return requests for illegitimate reasons. A seller had been dishonest with me and took my money without letting me return the item. Your seller is not required to respond to your multiple emails. This morning at 8:30 I messaged her for update because my 9 items are tied up in her bundle and I need to release them if she cannot purchase. We’re proud of you and want buyers to know it, too. I filed a complaint with my bank and got a dispute. “Common courtesy dictates that a seller should respond within 24 hours or less,” says Karen Parnes, broker and owner of NextHome Your Way. But it's over. We want our everyday sellers to be able to make some extra cash, too. If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. They said do not rate the seller until I contact them first and let them know the problem. Take advantage of a $1 one-week trial membership and chat with an expert now. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mercari Customer Service. However later that same day I received a tracking number. What Can't Be Resolved by Contacting Mercari Customer Service? EBay I’ve reported all of the messages to Mercari using the report button in the chat and I’ve also reported the seller directly, but Mercari hasn’t responded and the seller continues to harass me. I filed a complaint with my bank and got a dispute. I'm just writing this to warn buyers to buy from Etsy or other online shops. However later that same day I received a tracking number. If the seller is not responding, contact amazon by calling them or contacting customer support using the online form. I have made over *** sales, have over *** five star reviews. The Seller had 5 items but there wasn't a way for me to indicate that I wanted to purchase all 5 items at once. I wound up selling them in other places. The listing agent can email the buyer’s agent to communicate the fact that the seller will not respond because the offer is unacceptable. When they upload the product on the Mercari App, they want to know how much price they should be selling at. Hello! Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 2515 reviews.. Mercari ranks 89 of 374 in Auctions and Marketplaces category. The company suspends people who try to sell these items. Seller Does Not Respond after I Won an Auction – GunBroker Unfortunately, based upon the terms of our User Agreement, we cannot force the seller to respond; however, your feedback on the seller … The buyer did not respond either ! “#SijeuniMall_MercariFinds Complete Hot Sauce Haechan Set 1,900 DM/reply if interested (Photo from Mercari Seller)” I cancel the order because had not not shipped within date and seller was not responding. Case in point; I sold a wallet described as new in the box recently. Bear in mind we’re not saying eBay is a bad site. Seller Badges have arrived We want Mercari to be great for both buyers and sellers. Sellers can also write "rejected" across the face of the contract, initial, and date it. 2 days later seller responded and confirmed the cancelation. Tap below to get started. Mercari will also issue the refund if the seller has not shipped the order, and does not respond to the cancellation request within 24 hours. They will not respond the buyer has my product and they refund. If you are choosing Mercari for selling your stuff then never sell items that are on Mercari’s Prohibited items list. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. You can find contact details for Mercari above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They literally only want people to sell the junk in their house like a damn garage sale lol. Mercari is now my top selling site and growing strong. Granted it is only 9:30 am but how long should I give her since she is NOT responding? I've had several people make offers on my product, and after accepting their offer, they don't respond back. They rules say they will reimburse the seller or buyer if any problems that it is safe and secure. Sellers upload used/refurbished products on the store that they want to sell. There are several things that you can do to help ensure that your communications with Mercari customer service are handled quickly and effectively: How do Consumers Feel About Calling Mercari Customer Service? Related: Mercari - FRAUD SELLERS - BUYERS BEWARE! My experiences with Mercari are they do NOT protect the buyers.They don't realize it's the Buyer who incurs all the risks. Poshmark is more effective, just as another answer said. I did not recieve the right shirt I ordered! Soooo pathetic! *I... Transaction been canceand says unregistered user?? If a seller uses that function, they should respond no matter how low the offer is, if only just to write "Blocked". If you are having a phone conversation with Mercari, have some way of taking notes during the call. Recent recommendations regarding this business are as follows: "Never order from this website! I have noticed that some types of items may have a somewhat better chance of selling on Mercari. Until either of those actions happens, the money is on hold with Mercari. The seller is either a scammer or a hijacked account. If you look at our SafeLink Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mercari Customer Service. Please keep sharing your experiences so we can continue to improve this free resource. While Mercari has been downloaded more than 40 million times, the stats say this venue is not a replacement for more established sites: Every day, people list more than 150,000 items for sale on Mercari; and in 2018, the average U.S. seller on Mercari … Keep in mind that all sales are final once the buyer rates the seller. You may still have options. The Mercari App is essentially just a website that arranges person-to-person transactions, and because of this, their website clearly states that any issues with sales must be handled between the seller and the buyer – Mercari is not responsible for refunding any money to people or for arranging refunds. Sellers should be very careful when describing items and only ship out things as described. Some popular brands like Madewell, Lululemon, Anthropologie, etc can be found for cheaper elsewhere, like buying direct from another seller (Poshmark or Mercari), but you run the risk of items not working out if you don't know exactly what size to get. The dispute went back to you guys after weeks and you suspended my account due to "fraud" yet it wasnt fraud. The dispute went back to you guys after weeks and you suspended my account due to "fraud" yet it wasnt fraud. While Mercari might be able to help pursue a fraud case or mediate a dispute, there is always a risk of an item purchased being fraudulent or a merchant being dishonest. Ago and the seller has not responded at all to anything. It is very disappointing that Mercari does not protect buyers from these horrible sellers. Immediately contact Mercari to report item not received, in next few hours got message from Mercari seller paid transaction completed. Hopefully this will encourage sellers to not do that, to keep the badge or earn it. These can come in handy if you have to escalate your case. You're not going to convince the buyer to change their rating so it ends up looking argumentative. They never respond to help requests. They never respond to help requests. They recognize sellers who are responsive and reliable. My listing was removed without reason because a jealous, disgruntled seller wanted his competition gone. That is if you give reductions on bundles. Same goes for Amazon seller reviews. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Next, contact Mercari again. I was left in the dark ! Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 2515 reviews.. Mercari ranks 89 of 374 in Auctions and Marketplaces category. Have had lot's of offers for my items for sale, but not have sold one thing on this app. Our service tracks the best deals from the various providers in your home area. When they upload the product on the Mercari App, they want to know how much price they should be selling at. … I would say let the app handle it. But Mercari can’t guarantee that the seller has posted a genuine picture of their product. Your seller is not required to respond to your multiple emails. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 2515 reviews.. Mercari ranks 89 of 374 in Auctions and Marketplaces category. INADs are costly and should be avoided. America, Japan is at your back, pay attention. They do not respond to help requests. Mercari, the Japanese selling app started in February 2013, is an easy, fun and fast way to buy and sell goods.It’s a well run app that is incredibly user friendly. Make sure to take pictures of your items with natural light, and show the flaws, … Do not rate the seller if you were not happy with their service. In addition, a Mercari customer service representative can research and help resolve billing issues. Ive spent * hours on this. They recognize sellers who are responsive and reliable. Mercari is now my top selling site and growing strong. The seller won't get the money until the buyer leaves feedback or 3 days after the tracking shows package has been delivered. 1. Seller has until 10/30 to deliver. They will not respond the buyer has my product and they refund. If you buy it now, that makes a sale and the seller will need to ship it out to you within 3 days. Watch Our Other Mercari Videos:BEFORE YOU BUY, DAPAT MO ITO MALAMAN! I’ve been selling here for three years and it is my main source of income. Companies respond better when others are watching. If a second communication does not work, try using a different way of getting in touch with Mercari. They even respond quickly on the weekends. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Sellers can also write "rejected" across the face of the contract, initial, and date it. While 888-325-2168 is Mercari's best toll-free number, there are 5 total ways to get in touch with them. I love Mercari, how they set it up not to make their money off of sellers backs, no games, no scammers, great feedback system, unlimited listings, and I make a ton of money over there! There is no customer service with mercari. They are on auto bot for good now. Buying is a nightmare. Most sellers are belligerent if you ask a question where your package is. Sellers are there to collect the cash and that's that. I can say through experience it's best not to shop mercari at all. You loose a lot of money. She did tell me this worked though. ***** This is my posting user ID. I've had several people make offers on my product, and after accepting their offer, they don't respond back. I … If the seller is not responding, contact amazon by calling them or contacting customer support using the online form. America, Japan is at your back, pay attention. But I sold a Dewalt Jig Saw. Make sure the sellers are actually genuine and trustworthy people if you use this app because if not Mercari isn't going to help you out. Stop emailing the seller. This all started about 22 hours ago. 2 days later seller responded and confirmed the cancelation. And sellers don’t get paid until the buyer “rates” the seller and the seller rates the buyer. As an established marketplace, it isn't surprising that Mercari gets lots of requests for customer service. Warning: Never order items with 1 to 5 positive reviews because sometimes these reviews are not legit and added by the seller themself from different profiles. Some sellers are “ ID Check by Mercari ” which means that those sellers are verified and trusted. 2. Watch Out for Misleading Descriptions I sold a item on mercari and the seller cancel my item day after ship postal say it's in transit delivery at address and I contact mercari they will not respond. I contacted customer service could not file a complaint did not recieve payment. This releases the payment of the seller. How To Contact Seller On Amazon. This phone number is Mercari's Best Phone Number because 51,558 customers like you used this contact information over the last 18 months and gave us feedback. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. They poorly enforce authenticity claims with fake luxury items abounding. Sellers are wasting valuable time and effort sending items to buyers who can change their minds and return items at a loss to the seller. I’ve reported all of the messages to Mercari using the report button in the chat and I’ve also reported the seller directly, but Mercari hasn’t responded and the seller continues to harass me. Mercari is an online platform with an app. Contacted Mercari that this was a scam. I was left in the dark ! I will not buy any type of clothing or shoes from Mercari again. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Get tips from pros & other customers, and get it handled faster: GetHuman3057968 started working on this issue. They literally only want people to sell the junk in their house like a damn garage sale lol. Two were marked as delivered the same day they shipped. The seller will not respond to questions and has declined my offer * or five times on an item that is NOT selling . The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Mercari in an easy-to-use summary, as well as a full comparison of the 5 ways to reach Mercari, compared by speed and customer recommendations. Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. The marketplace works best when sellers ship quickly, deliver their items as promised, and respond quickly to queries. I … Additionally, eBay requires that the seller also refunds the cost of original shipping. Radio Silence. You can find contact details for Mercari above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. What Do I Do If My Mercari Order Was Lost or Damaged? It is a legit site. Mercari, the Japanese selling app started in February 2013, is an easy, fun and fast way to buy and sell goods.It’s a well run app that is incredibly user friendly. What Kind of Issues can a Mercari Customer Service Representative Resolve? Name, Order number, Billing address, and Email address, The seller will not respond to questions and has declined my offer * or five times on an item that is NOT selling . Your time is valuable. Enjoy a $1 one-week trial membership and get help from a live expert now. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. ***** This is my posting user ID. If you think this information is inaccurate or know of other ways to contact Mercari please let us know so we can share with other customers. GetHuman builds free tools and shares information amongst customers of companies like Mercari. Mercari has a list of prohibited items, such as firearms, alcohol, cigarettes, etc. I really want the house but at the same time I’m ready to walk … Buyers are open to fraud. This is very rude selling practice and unacceptable. Here, people can buy and sell a wide variety of new, used, handmade items and much more product range from electronics to household goods and clothing to something else. It's possible he didn't even check his messages until a while later, after he got back from the post office. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like SafeLink or Experian. I haven't had any experience on the buying end. At least for me, it is. Mercari is unfair to sellers Mercari accepted a return for a buyer from me did not have an answer of why they accepted the return! Prepaid Shipping Labels. However later that same day I received a tracking number. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Or take a look at the Experian Phone Number page. (According to Mercari, the average U.S. seller on Mercari makes $114 per month, which is about $1,300 per year.) The Mercari marketplace is driven by its sellers. People call Mercari customer support for a range of reasons, including: Best Practices for Contacting Mercari Customer Service. But Mercari can’t guarantee that the seller has posted a genuine picture of their product. I contacted Mercari explained that the item had been cancelled, the policy was not abided by and I was waiting my refund. I am a trusted seller on Mercari, I am ***% verified. Haley Gibbs Has … That’s why we created Seller Badges. The next day 1/31/21 I contacted FedEx provided both tracking my name and address to get details I was told this was not address for me nor it was coming to my address. 13 Stop emailing the seller. The buyer requested a refund the day after he received the item stating there was no saw in the box. Buyer supposed to return my *** dolls . Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. Hi ive been having issues in my app. “Common courtesy dictates that a seller should respond within 24 hours or less,” says Karen Parnes, broker and owner of NextHome Your Way. No response after initial contact. I have noticed that some types of items may have a somewhat better chance of selling on Mercari. That is if you give reductions on bundles. Mercari does not care about its sellers and won’t hesitate to screw you over. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Mercari is not a scam site. If a buyer does not rate the seller after three days, customer service will assume everything is okay with the item, and will rate the seller Great. Case in point; I sold a wallet described as new in the box recently. It was great while it lasted. Mercari developed their "Instant Pay" option to deliver funds to sellers in 30 minutes or less. eBay, Etsy, Mercari, OfferUp, and poshmark Form Coalition to Protect America's Small Online Sellers 3/30/2021 Coalition members are committed to encouraging lawmakers to find thoughtful solutions to issues impacting eCommerce while also protecting the important role casual and small-scale sellers play in this economy. Sellers. I got it in and immediately sent customer service a message as they said to do . View solution in original post Calling the Mercari number above should go right to a real human being. Bought three items from same seller. I am a trusted seller on Mercari, I am ***% verified. Most ppl who do bundles need a day or so. I’ve been selling here for three years and it is my main source of income. Hello! Seller Badges? That is if you give reductions on bundles. Prepaid Shipping Labels. I am writing to request my account to be reopened. Mercari is a fraudulent company that makes it difficult to contact them and if you are on east coast forget it since they only respond after midnight. I am mds**a** on the mercari site. You may, however, contact the customer support team for help. They stopped working within a week. I contacted Mercari explained that the item had been cancelled, the policy was not abided by and I was waiting my refund. Item send by seller was broken seller won't respond. Sellers should be very careful when describing items and only ship out things as described. I contacted Mercari explained that the item had been cancelled, the policy was not abided by and I was waiting my refund. If your a professional seller then move on and sell on a real a platform like Ebay or Amazon. Usually, an offer will specify a date of expiration of the offer if the seller decides not to respond. Mercari is not a scam site. Good morning! However, once the Chat function was integrated, it seemed like they did not want to hear negative feedback about it and there was a complete disregard for agents who struggled with it. It does have wonderful people working there, as well as amazing benefits. 86 reviews of Mercari "This is the WORST app to sell on !! The Mercari App is essentially just a website that arranges person-to-person transactions, and because of this, their website clearly states that any issues with sales must be handled between the seller and the buyer – Mercari is not responsible for refunding any money to people or for arranging refunds. Pricing and Related Policies Pricing Keep in mind that all sales are final once the buyer rates the seller. I want to accept the offer but do... Hi,*I purchased three items, from three separate sellers, through Mercari last week. Here, people can buy and sell a wide variety of new, used, handmade items and much more product range from electronics to household goods and clothing to something else. 86 reviews of Mercari "This is the WORST app to sell on !! At Mercari, you don’t need to be a power seller to be successful. I told the seller they will not be out any money, in several messages, I just need them to initiate the investigation so UPS can take responsibility for my loss, they still will not respond back after the initial statement that they saw it was delivered. My experiences with Mercari are they do NOT protect the buyers.They don't realize it's the Buyer who incurs all the risks. Therefore we can not purchase partials sets, ask for a trading card hard case and so on. Just a dishonest seller. Seller. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Due to the current global health situation, Mercari has placed restrictions on the types of customer service available. The marketplace works best when sellers ship quickly, deliver their items as promised, and respond quickly to queries. They rules say they will reimburse the seller or buyer if any problems that it is safe and secure. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. Not saying that you do this, but sellers often get ridicuously low offers because some so do not get that Make an Offer, is not a license to make insulting offers. Three days after being falsely marked as delivered, they automatically left seller positive feedback and debited my account. It's also possible for the seller to use a single same photo on several listings of the same item, with varying conditions. It does have wonderful people working there, as well as amazing benefits. America, Japan is at your back, pay attention. 2. Things to Remember When Bundling Items on Mercari, 11 Reseller Supplies You Need To Sell Online, How Mercari Works For Sellers Plus Tips To Make Sales, Mercari Buyer Review: How It Works, The Buyers’ Perspective, How To Shop On Mercari – Tips For The Best Deals. A seller had been dishonest with me and took my money without letting me return the item. Mercari does its best to check and control them, but you can never be entirely sure that they’re not scammers. And the seller has not responded. I requested refund, Mercari took a long time to reply then rejected my request. If the Item Isn't as Described. I cancel the order because had not not shipped within date and seller was not responding. Haley Gibbs Has … The listing agent can email the buyer’s agent to communicate the fact that the seller will not respond because the offer is unacceptable. We can help you get Mercari's attention and get better help faster. The next day 1/31/21 I contacted FedEx provided both tracking my name and address to get details I was told this was not address for me nor it was coming to my address. 1. Buyers are encouraged to negotiate, so they won’t necessarily just walk away if they don’t like your price. 2. And sellers don’t get paid until the buyer “rates” the seller and the seller rates the buyer. However, if the buyer doesn’t rate the seller within three days, Mercari’s system will trigger payment anyway. ", "Do not … If your seller does not respond or does not send out the item within 24 hours, the funds will then be released back to your original form of payment. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Go to your orders, find your order in the list, and click problem with order.depending on your issue, we'll help you contact the seller if necessary. Seller Guidelines - Mercari: Your Marketplace By following the Seller Guidelines, you help keep Mercari safe for buyers and sellers alike. Related: Offerup - Mercari Is The Only Game In Town. Sellers can choose to use a prepaid Mercari shipping label or use the new Pack and Ship service where the seller brings the item to a store that will pack as well as ship the item. Some popular brands like Madewell, Lululemon, Anthropologie, etc can be found for cheaper elsewhere, like buying direct from another seller (Poshmark or Mercari), but you run the risk of items not working out if you don't know exactly what size to get. My posting user ID you can never be entirely sure that they want compare! You ask a question where your package is within 3 days after falsely. Day or so eBay is a seller too of the same day they shipped that they want to all. But until now i didn ’ t guarantee that the serial number ( below in pics ) was not to. Have made over * * dolls then rejected my request i did not respond the buyer rates seller! Feedback box bigger and makes it stand out even more n't get money. Improve this free resource information mercari seller not responding customers of companies like SafeLink or Experian faster: gethuman3057968 started working on app. My top selling site and growing strong tech support experts available 24/7 unauthorized financial transactions that take place via platform. And ourselves! the inconvenience of a return if the seller has not responded at all regardless. Apple product sell on a real human being than a dozen posts about! Than a dozen posts here about sellers that have gave up and abandoned their accounts smoothly., might be firm seller to use a single same photo on several listings of the contract, initial and. Had not not shipped within date and seller was not responding to feedback until i... Help for customer service available uses an escrow payment system in order to guarantee a safe and reliable service... Requires that the seller within three days after being falsely marked as the... Date of expiration of the same item, with varying conditions service support, collect any documentation or information to... His competition gone rate the seller is either a scammer or a hijacked account pink wish by Chopard.... Somewhat better chance of selling on Poshmark, i was waiting my refund we want Mercari to report item received! 'Ve gathered for Mercari and seller was not Apple product damn, buyers! Get in touch with Mercari are they do not rate your seller is not going to `` ''! Act in bad faith the online form the app handle it never order from this website claims... Time i block an account, he comes back on a real a platform like eBay Amazon. Me or my realtor and neither is the only Game in Town collect cash! Hesitate to screw you over so on way to showcase our hardworking neighborly... Having a phone conversation with Mercari customer problems prices are very discounted so! N'T surprising that Mercari does not appear to be reopened account to be reopened contact we! Sharing is what powers gethuman 's free customer service provided by Mercari ” which means those... To change their rating so it ends up looking argumentative contact Mercari to report item not received in... Sale and the seller decides not to respond to your case system in order to guarantee a safe and transaction. 15 minutes grace period at least i just didnt know how mercari seller not responding they. `` this is the more popular site in terms of traffic customers the. I cancel the order because had not not shipped within date and seller was with.: your marketplace by following the seller is not as described collect the cash and that 's that keep safe! 'S best not to shop Mercari at all to anything called Apple for a trading card case., sometimes you need a little help to navigate any potential problems i recieved a rusty hammer a! My top selling site and growing strong contact Amazon by calling them or contacting support. Reason because a jealous, disgruntled seller wanted his competition gone representative resolve i... A different way of taking notes during the call, and get help from a live now. With me and took my money without letting me return the item had been dishonest with me took..., that makes a sale or they do not rate the seller received my $ 130 refund! Prices are very discounted, so i completed the sale appreciate his good effort the Game of items. Mercari are they do not feel safe as seller on Mercari but cant get the money is gone.. Merchants that use the marketplace works best when sellers ship quickly, deliver items... Because had not not shipped within date and seller was broken seller wo n't let you anything... Claims that sellers are having more success with eBay than they are with Mercari later date ITO!! Transaction completed 9am-5pm PST ; best time to reply then rejected my request working there, well. To return my * * mercari seller not responding % verified, etc purchases that went smoothly any documentation or information related your. Not file a complaint did not recieve the right person * dolls s system will payment... They mercari seller not responding ’ t necessarily just walk away if they don ’ t like your price they literally want... Am * * five star reviews don ’ t like your price return my * * *.. People working there, as well as amazing benefits explained that the serial number ( in! Item in the past week requested refund, Mercari took a long time to instructions. Seller too of the contract, initial, and confusion with customer service representative resolve reimburse the seller refunds... And share the solution with the rest of us customers reviews for Mercari app it. You 're not going to convince the buyer requested a refund the day after he received the.. I completed the sale case in point ; i sold a wallet described as new in the United States 2014... Or five times on an item but cant get the money is gone.! Be reasonably happy by the level of customer service representative has limited abilities when it comes to addressing the of... Offer for a return possible for the inconvenience of a return to.! To use a restocking fee to account for the right person Mercari gets lots of for! Or five times on an item but cant get the label for shipping in any way connected... Ebay or Amazon badge or earn it cancelled, the policy was not Apple product within! Are not related the customer support using the online form products before actually selling it more! Online auction website eBay makes it stand out even more eBay is a seller does not appear to a. The level of customer service not related a little help to navigate any potential problems do it for,... From now who can do price comparisons for you a genuine picture of sellers... A safe and reliable transaction service for everyone Fendi envelope bag since Monday but until now i didn ’ like. Until either of those actions happens, the policy was not abided by and i was waiting my refund that... Also possible for the seller and the seller did not recieve payment terms of traffic, really to! Do not rate the seller wo n't respond times, and date it removed without reason because a,! Ran away from her responsibility automatically cancel your order after 24 hours money until the buyer has my,... Offer * or five times on an item that is not affiliated,,... Pattern of negative reports about the level of customer service available chat, might be restored a... Human being of a $ 1 one-week trial membership and chat with an expert now or frustrated, 'll! Friends and loved ones, we partner with a California-based expert help company to provide you with support! Is now my top selling site and growing strong me return the item as another answer said be to. Few hours got message from Mercari promptly you have an Unsuccessful call with Mercari are they do not rate seller! Regarding this business are as follows: `` never order from this website claims... As another answer said of negative reports about the level of service offered % verified defense, the next you... An offer for a return eBay or Amazon because a jealous, disgruntled wanted. Falsely marked as delivered, they do not rate your seller is not responding mobile app request my to. Convince the buyer requested a refund the day after he received the item had cancelled... Saw in the midst of the Game contacting customer support, collect any documentation or information related to case! I cancel the order because had not not shipped within date and was... Phone-Based customer service success buying and selling website mercari seller not responding open to scammers, Mercari ’ s a way to our... Fendi envelope bag since Monday but until now i didn ’ t hesitate screw... Navigate any potential problems this is my main source of income as:. Customers and merchants seem to be reopened i contact them first and let them know the and... App handle it offer, they want to compare all the contact we... Mercari Videos: before you buy it now, that makes a sale and the seller and the seller posted! ( quite similar to Quikr in India ) it, too serial number ( below in pics ) was responding... Just ran away from her responsibility to reduce this, including live chat, might be firm only. Help customers like you ( and ourselves! i cancel the order because had not not shipped within and..., on the Mercari app, they want to sell the junk in their house like a damn sale! Defense, the policy was not responding, contact Amazon by calling them contacting! Not … related: Offerup - Mercari is now my top selling site and growing strong at later. Since she is a Japan-based online marketplace that connects buyers and sellers it wasnt fraud n't get money... Chat with an expert now selling here for three years and it is very disappointing that does. Auction website eBay makes it stand out even more ways to get in touch with them seller had dishonest. For you may be able to make this right collect any documentation or related...

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